1. Compliance with Australian Consumer Law Guarantees:

​

• We acknowledge and agree to comply with the guarantees provided under the Australian Consumer Law (ACL).

• Specifically, we commit to:

  • Providing services with due care and skill.

  • Delivering the results agreed upon with you, the client.

  • Ensuring that services are provided in accordance with any representations or promises made.

• Any failure to meet these guarantees will result in appropriate remedies as required by the ACL.

​

2. Scope of Services:

• We agree to provide cleaning services as outlined in the agreement or contract entered into with you, the client.

• The scope of services will include, but is not limited to, janitorial services for businesses and homeowners, as well as any additional services agreed upon between the parties.

​

3. Training and Skill of Personnel:

• We will ensure that our staff members are adequately trained and possess the necessary skills to perform cleaning tasks with professionalism and efficiency.

• Regular training and skill development programs will be conducted to maintain high standards of service delivery.

​

4. Dispute Resolution:

• In the event of any dispute regarding the quality of services provided, we will endeavor to resolve the matter promptly and in good faith.

• You are encouraged to contact our customer service department to report any concerns or issues.

​

5. Amendments and Updates:

• These terms and conditions may be amended or updated from time to time at our discretion.

• Clients will be notified of any changes to these terms and conditions.

​

6. Governing Law:

• These terms and conditions shall be governed by and construed in accordance with the laws of Australia.

• Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

​

By engaging the services of The Cleaning Authority, you acknowledge that you have read, understood, and agreed to these terms and conditions.

​